- By placing an order on the online store www.shoebuya.com, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.

- Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order. In the event of unexpected unavailability of the goods, no charge will be made to the Customer.

- It is possible that the processing of an order may be delayed due to the detection of one or more errors in the system. In this case the customer will be contacted via email (provided during the checkout phase) to request more information/documentation to complete the order processing. If a response is not provided within 3 days of Shoebuya sending the email to the customer, the order will be canceled and partially refunded within 24 hours. (only if the requested documentation is not provided, a percentage of 20% will be withheld during the reimbursement phase)

- When you place an order on shoebuya.com, shoebuya will confirm the order within 24 hours of the sale. Furthermore, shoebuya has up to 10 days to process the order and consequently provide the courier's tracking to monitor the progress of the order. shipping. All orders processed by Shoebuya will be provided with tracking from the competent courier in the shipping area.

- The order can be canceled until the courier tracking is provided, since it is provided to the customer, the order can no longer be cancelled. In the event of a request to cancel the order, the refund will be total and will be credited to the same payment method used during the checkout phase.

- Shoebuya may cancel the order for reasons such as: Product Lack, Out of Stock or other reasons. When Shoebuya cancels an order it is not forced to provide information to the customer about the reason for the cancellation, but will be notified via email of the cancellation and refunded within 48 hours in the same payment method used during the checkout phase


- Correct receipt of the order is confirmed by the www.shoebuya.com system through a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will contain the Date and Time of the order, an "Order Number", to be used in any further communication with the www.shoebuya.com system

- It is the Customer's responsibility to register with the correct data and keep these data updated using the access credentials.

- To purchase you need an account, you rely on the data transmitted by the customer.


- The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer and will under no circumstances and for any reason be transferred to third parties. Shoebuya guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree 196 of 06.30.03. The data controller is Shoebuya via Padre Marcolini 14 - Roncadelle (BS)

- www.shoebuya.com uses Google Analytics, a data analysis tool provided by Google Ireland Limited. The person responsible for data processing on this site resides in the European Economic Area or Switzerland, the processing of Google Analytics data is carried out by Google LLC. Google LLC and Google Ireland Limited, hereinafter referred to as "Google".

- Further information on data processing by Google can be found in Google's Privacy Policy


- Any complaints must be addressed to Shoebuya via Padre Marcolini 14 - Roncadelle (BS)


- The sales contract between the Customer and Shoebuya is concluded in Italy and regulated by Italian law. For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference court of his municipality of residence.

In order to be able to offer you Klarna's payment methods, we may pass on your personal data to Klarna at checkout in the form of contact details and order details, so that Klarna can assess your suitability for our payment methods. payment methods and customize those payment methods. Your personal data transferred is treated in line with Klarna's privacy policy.

If you buy with Afterpay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, to related parties and their transferees, and that you authorize such transfer