Shipping

NATIONAL SERVICE: 🇮🇹

- TNT EXPRESS: 24/48h - from €4.80 (free for orders over €50)

- DHL EXPRESS 24/48h - from €7.90 (free for orders over €500)

*the price is indicated with from, because it may increase depending on the weight of the package and the place of destination, furthermore some couriers may not be available for certain products.

INTERNATIONAL SERVICE: 🌎

- UPS STANDARD / DHL EXPRESS - 3-5 days - from €10

FREE FOR EUROPEAN COUNTRIES OVER €150

Once the order has been received, we will proceed with packaging and shipping, this process can take up to 24/48 working hours, while for shipping the time varies depending on the courier chosen in the checkout phase.

Remember that if you have selected a pre-order product, delivery is within 7-10 days

Shoebuya respects the environment and only uses recycled cardboard boxes from a die-cut, so that your order arrives in perfect condition as well as respecting the environment.

No, the price paid at checkout includes all expenses. There are no payments of customs duties.

Once received, the order will be prepared by our team and entrusted to a courier, once collected by it you will receive the tracking number via email to follow the progress of the package in real time.

Returns

Our goal is to ensure your complete satisfaction. If you are not satisfied with your purchase, you can return it to us within 14 days of receiving the goods. Claims for items missing or damaged in transit must be received within 14 working days of receipt of the goods.

To make a return for an amount exceeding €50, you must send an email to returns@shoebuya.com requesting the return of the order and the reason, after which the label will be sent for the collection of the goods, once received by our warehouse and once the integrity has been checked, the refund/exchange of size will be processed.

To make a return for an amount less than €50, you must send an email to returns@shoebuya.com requesting the return of the order and the reason, after which you must independently send the goods to our warehouses (attention, the customer is responsible in case of loss of the package); once received by our warehouse and the integrity has been checked, the refund/exchange of size will be processed.

do you remember:

  • Please place your item in the original packaging and/or a sturdy box.
  • The return must be adequately packaged to protect it from damage during transport. If the items arrive damaged the return will not be accepted.
  • Insert the return sheet provided together with the courier's waybill
  • Any damage or shipping stickers applied to the original packaging during shipping will affect your return and may result in higher restocking costs for the item.

CHARGES WILL BE APPLIED IN THE EVENT OF DAMAGE OR FOR NOT COMPLYING WITH OUR RETURN POLICY.

*integrity means that the item is returned in the same condition in which it was delivered, with appropriate security tags applied, otherwise we will not be able to process the refund

Payments

The purchase of goods is foreseen with payment methods through Credit Card, Bank Transfer, Apple Pay and Google Pay, SatisPay, PayPal, Klarna, ScalaPay

All amounts displayed on www.shoebuya.com are expressed in Euros, which is the reference currency.

Yes, our store collaborates with Klarna and Afterpay to offer you the best installment payment for your purchases.

Other

Yes, they could be restocked.

We invite you to periodically check the item page to find out if it is available again, or contact us via Whatsapp or Email.

On the product page you will find the size table, some advice on the fit and fit of the products, which will help you choose the size that best suits you.

Shoebuya is a company born in 2019, with dozens of internal and external collaborators, we are verified and have a physical headquarters, we are also rated 4.9 stars on Trustpilot

SHOEBUYA STORE

Corso Cavour 36

25121 Brescia

Monday closed

Tuesday 3.30pm - 7.00pm

Wednesday-Saturday

10.30am - 12.30pm / 3.30pm - 7.00pm

Get directions